Terms & Conditions

A Legal Disclaimer

These Terms and Conditions are governed by the laws of New South Wales (NSW) and the Commonwealth of Australia. By hiring from Luxury Hire Sydney, you agree to be bound by these terms, and any disputes arising will be subject to the jurisdiction of the courts of New South Wales.

While Luxury Hire Sydney takes every reasonable effort to ensure the accuracy and reliability of information provided on our website and through our services, we make no guarantees that the content will be free from errors, omissions, or interruptions. We reserve the right to update or modify these Terms at any time without prior notice.

To the fullest extent permitted by law, [Your Business Name] disclaims all liability for any loss, damage, or injury (direct or indirect) that may arise from the use of our services, garments, or website. This includes - but is not limited to - issues relating to garment fit, event changes, allergic reactions, or delays in delivery due to circumstances beyond our control.

Nothing in this disclaimer is intended to limit or exclude your rights under the Australian Consumer Law or other applicable legislation, including the Fair Trading Act 1987 (NSW). If a hired item is found to be faulty, not as described, or unfit for its intended purpose, you may be entitled to a remedy under consumer law, including a refund, replacement, or repair.

For more information about your consumer rights, please visit the NSW Fair Trading website or the Australian Competition and Consumer Commission (ACCC).

Terms & Conditions

Last Updated: 27 March 2025

By hiring a garment from Luxury Hire Sydney, you (the customer) agree to the following Terms and Conditions ('T&C'). These terms are legally binding and apply to all dress hire bookings made through our website, social media, or in person.

1. Booking and Payment

To secure a booking, a non-refundable booking fee of $50 is required at the time of reservation. This fee guarantees your item is held for your selected event date and will be deducted from the total hire cost.

Full payment must be made before delivery or pickup of the hired item. If payment is not received in full, the booking will be cancelled, and the item will be released.

2. Delivery and Returns

Delivery times occur on the day of the event. You are responsible for providing accurate delivery details and ensuring someone is available to accept the item.

All items must be returned within 3 days of your event. Returns can be made by:

Using the prepaid return satchel provided and dropping it at an Australia Post box or post office; or
Returning the item in person to our studio if you selected local pickup.

3. Late Returns

A late return fee of $40 per day applies for every day the item is overdue. If the garment is not returned within 7 days, you may be charged the full retail value of the item, plus any applicable fees.

4. Cancellations and Refunds

We do not offer refunds for change of mind or if your event is cancelled due to personal reasons.

14+ days before your event: You may receive a store credit valid for 12 months.
Less than 14 days before your event: No refund or credit will be issued.
Same-day cancellations or missed deliveries: No refund or credit will be issued.

In cases of event cancellations due to unforeseen circumstances (e.g. illness, venue closure), please contact us - we’ll try our best to accommodate a store credit or reschedule, subject to availability.

5. Try-On Appointments

In-person try-on appointments are available by request at our studio at 2 Leach Road, Guilford West. Bookings must be made.

6. Security and Deposit

A $100 security deposit is required for all dress hire bookings. This deposit is held as a bond to cover any potential damages, late returns, or additional cleaning fees.

The security deposit is refundable, provided that:

The dress is returned on time (within 3 days of your event),
The dress is returned in its original condition (no damage, stains, or alterations), and
No additional fees (e.g. late fees or replacement costs) are incurred.

The deposit will be refunded to your original payment method within 3 - 5 business days of the item being returned and inspected. If any issues are identified during inspection, we will contact you to discuss the outcome and any applicable deductions.

By proceeding with your booking, you agree to the terms of the security deposit.

7. Care and Damage

Minor wear (e.g. small marks or loose threads) is covered in your hire fee. However, you are responsible for taking reasonable care of the garment while in your possession.

If the item is returned:

Stained, damaged, or altered beyond repair, or
Lost or stolen

you may be liable for the full replacement cost of the garment as determined by us and/or the deposit of $100 will not be refunded. We will assess each situation fairly and case-by-case.

Please do not attempt to clean or alter the garment yourself.

8. Sizing & Fit

We do our best to provide accurate sizing, measurements, and recommendations. However, fit is not guaranteed. We do not offer refunds for sizing issues. You are welcome to try on items before hiring to ensure the right fit.

9. Customer Responsibilities

By placing a booking, you agree to:

Treat all items with care and return them in good condition.
Do not lend the item to another person.
Follow our return instructions and timelines.
Provide accurate contact and delivery details.
Cover any applicable fees resulting from late returns, loss, or damage.

10. Liability

We are not responsible for any personal injury, allergic reactions, or other issues arising from the use of our garments. While we take care to ensure our items are clean and well-maintained, we recommend customers with sensitive skin or allergies check fabric details before booking.

11. Consumer Rights

Nothing in these Terms excludes your rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or relevant NSW Fair Trading laws. You are entitled to a refund or replacement if a product is faulty, not as described, or unfit for purpose.