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Shipping Policy

A Legal Disclaimer

Luxury Hire Sydney takes all reasonable steps to ensure that products are delivered in a timely and high-quality condition. However, by placing a booking, you acknowledge and accept that delays, misdeliveries, or damages during transit may occur due to circumstances beyond our control (e.g. postal delays, courier issues, or natural events). While we do our best to assist in resolving such issues, [Your Business Name] is not liable for any loss or damage arising from delayed, incorrect, or failed deliveries once the item has left our premises.

 

Customers are responsible for providing accurate delivery information and ensuring availability to receive their hire items on the day of delivery. Failure to do so may result in missed bookings, and no refunds will be issued in these cases.

 

All hire items must be returned by our return instructions. Late returns, loss, or irreparable damage may result in additional fees, including the full replacement cost of the item. By proceeding with your hire, you agree to these terms.

 

Nothing in this policy limits your rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or other applicable NSW legislation, including the Fair Trading Act 1987 (NSW). You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the product repaired or replaced if it fails to be of acceptable quality and the failure does not amount to a major failure.

 

If you have any questions about our legal terms or policies, please contact us at [your email] or [your phone number].

Shipping and Return Policy 

  • Same-day delivery (on the day of the event)

  • 3-day return requirement

  • $40 late fee

  • In-person try-on option

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Shipping & Delivery

  • Your hired dress will be delivered on the day of your event to your nominated address.

  • A signature may be required upon delivery, so please ensure someone is available to receive it.

  • You’ll receive tracking updates or a message from our team confirming the delivery timeframe.

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Pickup Option

Prefer to collect in person? We offer local pickup from our studio at 2 Leach Road, Guilford West NSW 2161. Select “Local Pickup” at checkout or contact us directly to schedule a time. We’ll make sure your dress is ready for you on the day of your event.

 

Returns

Returning your hired item is easy!

 

Your dress must be returned within 3 days of your event. For example, if your event is on Saturday, please return it by Tuesday.

 

Return Options

  • Use the prepaid return satchel provided and drop it off at any Australia Post Office or red post box.

  • If you opted for local pickup, you’re welcome to return the item in person to our studio.

 

Late Returns

A $40 late fee per day will apply for items returned outside the 3-day return window. If an item is not returned within 7 days, the full retail price may be charged.

 

Damage Policy

We get it - minor wear happens! Light marks or loose threads are covered in your hire fee. However, if an item is returned damaged beyond repair, you may be responsible for the full replacement value of the garment. We assess damages fairly and case-by-case.

 

In-Person Try-Ons

Want to try before you hire? You can book an appointment to visit our studio at 2 Leach Road, Guilford West 2161 and try on dresses in person. Our team will help you find the perfect fit, recommend styles for your body type, and help you feel confident for your event.

 

To book a try-on, please contact us via Instagram DM, email at contact@luxuryhiresydney.com, or text/call us at 0466 646 267. Appointments are available by request during business hours and selected evenings/weekends.

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Cancellations & Refunds

• 14+ days before your event: Full refund or store credit.

• Less than 14 days: Store credit only.

• Same-day cancellations or missed deliveries: Unfortunately, we are unable to offer refunds once the item has been dispatched or delivered.

 

If your event is cancelled due to unexpected circumstances, please contact us as soon as possible. We’ll always do our best to help with a credit or reschedule where we can.

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Still have questions? We’re here to help!

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Email us at contact@luxuryhire.com or reach out via Instagram @luxuryhiresyd or 0466 646 267.

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